Policy Holder Service Rep
Company Name:
Arca24.com
Salary period: Annual
Job Title : Policy Holder Service Rep
Job Function : Operations
Department : Call Center-WN_OCB
City : Carmel - 46032-0000
State : Indiana
Office Location : 11825 N. Pennsylvania
Job Type : Full Time
Job DescriptionCNO Financial Group is seeking a Policy Holder Service Representative for its Health Claims Call Center!
Responsibilities:
The responsibilities include but are not limited to second level support for clients, agents and other external customers, while maintaining a high degree of efficiency and accuracy. Candidate will answer inbound calls, processing requests, and make outbound calls resolving and diffusing escalated situations. Some processing may take place over the phone, while other processing would be from work queues fed by incoming mail. Other duties include: data input into various inquiry and administrative systems, verification of information received, correspondence writing, mailing, e-mailing, and faxing. Candidate must be able to work within expected parameters, including productivity and quality standards, as well as be able to work independently and as part of a team. The ability to maintain a positive attitude and outlook when faced with consistent difficult customer situations is a must.
Qualifications:
The ideal candidate will possess excellent critical thinking and problem solving skills coupled with the ability to handle multiple tasks, simultaneously. Basic computer skills are needed. Excellent keyboarding accuracy and speed are important. Candidates must be comfortable operating a computer, including navigating within both Windows and mainframe environments. Must have experience with Microsoft Word and Excel. Candidate must have a natural ability for customer service and a passion for customer satisfaction. Candidate must have strong verbal and written communication skills, phone etiquette and a professional demeanor.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Job Title : Policy Holder Service Rep
Job Function : Operations
Department : Call Center-WN_OCB
City : Carmel - 46032-0000
State : Indiana
Office Location : 11825 N. Pennsylvania
Job Type : Full Time
Job DescriptionCNO Financial Group is seeking a Policy Holder Service Representative for its Health Claims Call Center!
Responsibilities:
The responsibilities include but are not limited to second level support for clients, agents and other external customers, while maintaining a high degree of efficiency and accuracy. Candidate will answer inbound calls, processing requests, and make outbound calls resolving and diffusing escalated situations. Some processing may take place over the phone, while other processing would be from work queues fed by incoming mail. Other duties include: data input into various inquiry and administrative systems, verification of information received, correspondence writing, mailing, e-mailing, and faxing. Candidate must be able to work within expected parameters, including productivity and quality standards, as well as be able to work independently and as part of a team. The ability to maintain a positive attitude and outlook when faced with consistent difficult customer situations is a must.
Qualifications:
The ideal candidate will possess excellent critical thinking and problem solving skills coupled with the ability to handle multiple tasks, simultaneously. Basic computer skills are needed. Excellent keyboarding accuracy and speed are important. Candidates must be comfortable operating a computer, including navigating within both Windows and mainframe environments. Must have experience with Microsoft Word and Excel. Candidate must have a natural ability for customer service and a passion for customer satisfaction. Candidate must have strong verbal and written communication skills, phone etiquette and a professional demeanor.Estimated Salary: $20 to $28 per hour based on qualifications.
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