Customer Account Representative NextGear Capital

Company Name:
is responsible for handling daily operations including but not limited to: floorplanning, inbox management, title status management and general reporting. The CAR will be responsible for ensuring these responsibilities are handled in accordance with PPA and within established cutoff times while maintaining above average customer service.
Essential Duties and Responsibilities:
Ensure universal and/or specific source floorplanning is in compliance with PPA and within established cutoff times while also maintaining productivity goals
Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
General title follow up as assigned
Generate reporting on an requested/needed basis
Must work in conjunction with Account Executives, Regional Directors, DSC dealer base, DSC Specific Sources and DSC Universal Sources.
Other tasks and duties as assigned.
Job Knowledge, Skills and Abilities:
Able to effectively and professionally communicate with customers and coworkers
Must possess excellent customer service attitude/skills.
Technology: Ability to use Microsoft Excel, Word and Outlook at a satisfactory pace.
Education and Experience:
High school diploma or GED (required)
Customer service experience (preferred).
Supervisory Responsibilities:
Training Requirements:
On the Job, ongoing
Physical Demands:
Standing, sitting, walking
Work Environment:
Corporate office
Home office (if applicable)
This information is not designed to be a complete inventory of the job's duties, responsibilities, and qualifications. Rather, it's designed to give the general nature and level of work to be performed by employees assigned to this job title.
Closing Statement
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About NextGear Capital:
NextGear Capital is an independent floor plan company built on the solid foundations of customer focus, technology and service. Owned by Manheim, the largest and best automotive remarketing company in the world, we blend the best business processes, technology, talent, and products. We are adding value each stage of the vehicle remarketing cycle.
NextGear Capital offers its customers flexible lines of credit for their inventory purchases, including Retail, Wholesale, Salvage or Specialty (Rental, Heavy Truck, RV and Receivables Financing). NextGear Capital sets a new standard for buying and selling vehicles, with versatile lines of credit that work seamlessly at over 1,000 auction sites.
Company Description:
Manheim was established in 1945 as a wholesale vehicle auction operation.
With 20,000 employees in 107 operating locations around the globe, Manheim is the world's leading provider of vehicle remarketing services. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services.
Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.

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