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Customer Account Manager

Company Name:
JD Byrider
Position Type:
Full-time
Want to grow your career while helping customers? Want to work with a tenured team of professionals who work in a great environment with clear goals and direction? Want to work for an industry leader who is experiencing rapid growth & success? If so, become a Collection Account Manager for the exclusive lender for America's largest automotive subprime company.
Success in a retail, restaurant, customer service, dispute resolution, default prevention, customer retention, collections, telemarketing, rent-to-own or similar position is preferred. Although a 40 hour work week, must be able to work some evenings and some Saturday hours. We offer a great compensation package, excellent benefits, excellent paid time off plan and a great opportunity for career advancement due to the company's tremendous growth plans.
Opportunity:
Great compensation ($14-16 per hour with strong monthly bonus opportunity)
Work in a 1st party secured loan environment
Have the backing of a Service Department that ensures customer satisfaction to allow for continued installment loan payments
Become a top performer and run your multi-million dollar portfolio like your own business by setting priorities as needed to accomplish your goals
Take advantage of extensive company training that includes: classroom, online certification and mentorship
Learn more about the Consumer Finance industry due to our vertically integrated business model that includes Underwriting, Funding and Collections
Learn what it means to advance a customer as they move into a better credit situation
Excel in your position and get promoted into a Credit Analyst or Collection Manager position
Key Objectives Of Top Performers:
Meet daily, weekly and monthly goals within 60 days to allow for a performing portfolio and the credit advancement of our customers
Utilize the company's extensive training to learn the Discover system, phone system, policies and procedures, culture and overall company operations
Expand your knowledge with understanding Underwriting guidelines and the full sales process
Seek long term resolution with customers, educate & re-educate our customers on the importance of rebuilding their credit

Requirements:
Key Skills Needed To Succeed:
Listen intently to the customer
Prioritize calls & time throughout the day to ensure efficiency and effectiveness
Deliver tough news without losing the customer's trust
Build rapport with customer and team members
Stay organized
Have excellent follow up skills
Be task oriented
Be able to identify problems and offer solutions
Be able to negotiate as needed
Have prudent judgment
Exercise good common sense
Company Benefits:
Preferred health & dental with minimal out-of-pocket cost
Health reimbursement account option
Company paid vision coverage when part of the health plan
Company paid term life insurance
Company paid short & long term disability
Excellent matching 401(k) plan (traditional & Roth options)
Excellent paid time off plan
Paid holidays
Flexible spending accounts
Additional life insurance plan with great rates
Employee assistance program
Prescription plan
Company paid patient advocate program
Hearing aid coverage
Preventive care incentive
Voluntary auto & home insurance discount program

Keywords: Customer Retention, Customer Resolution, Collections, Collector, Installment Loan Collections, Dispute Resolution, Default Prevention
Company Description:
It takes talent and teamwork to run a successful business, and at J.D. Byrider, we have an abundance of both. We need creative minds at the corporate level to help sharpen our vision and guide our growth. Taking care of our loan portfolio as well as our customers is a major driver of our success and requires dynamic individuals who can provide world-class customer service. Consumer Finance is key to our business and requires astute professionals with excellent decision-making skills.

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